Recruitment Process Outsourcing (RPO) for BPM & CX

Is Hiring Slowing Down Your Business Growth? Let’s Fix That

Whether you are operating a large call center, proliferating a D2C brand, or any other tech support outfit, hiring the right CX talent fast and at a low cost is not easy. That's where our RPO solution comes in.

Why It Matters: Hiring Challenges in BPM & CX

Why It Matters: Hiring Challenges in BPM & CX

When you are in the business of customer experience, your employees are your product. But:

  • The conventional recruitment process is too slow.
  • The talent of the hires is not consistent.
  • In-house HR departments are overworked.
  • The needs in Hiring continue to increase, yet the procedure remains ancient.

A broken hiring pipeline impacts customer service, team morale, and your bottom line.

What Is RPO and How Does It Help?

Recruitment Process Outsourcing (RPO) is when you outsource some or all of your hiring responsibilities to a specialized third party.

Unlike staffing agencies, RPO providers act as an extension of your HR team—owning the entire recruitment cycle from job profiling and sourcing to onboarding and analytics.

What Is RPO and How Does It Help?

Our RPO Solution: Built for BPM & CX Teams

Our company does not take a one-size-fits-all approach. Our RPO solutions are based on the demands of businesses in the rapidly developing customer experience sector.

Talent Sourcing & Screening

1. Talent Sourcing & Screening

  • Advanced search algorithms to source passive and active candidates.
  • AI-based resume filtering and pre-screening assessments.
  • Role-specific evaluations for voice, chat, multilingual, and technical support roles.
Process Optimization & ATS Integration

2. Process Optimization & ATS Integration :

  • Job postings, interview scheduling, and feedback loops are fully automated from start to finish.
  • Whether you have an ATS in place or you need a solution tailored to your needs, we can help you streamline your recruiting process.
  • Open recruitment KPIs are visually tracked through intuitive dashboards updated in real time.
High-Volume Hiring CX/BPM

3. High-Volume Hiring CX/BPM

  • Candidate pipelines with pre-built structures for fast hiring.
  • Location-based segmentation to aid recruitment at different levels: local, regional, or global.
  • Extra assistance tailored to seasonal peaks, opening of new sites, and emergency backfills.
Onboarding & SLA-Driven Delivery

4. Onboarding & SLA-Driven Delivery

  • SlA promises at each of the steps: sourcing, shortlisting, interviews, and joining.
  • Digital orientation backup with workflows of document verifications and inductions.
  • Liaises with your human resources and operations teams to get a faster go-live.
Scalable and floating Data Platforms

5. Scalable and floating Data Platforms

  • Modular service models: end-to-end, partial-cycle, or project-based RPO.
  • Employment of permanent, part-time workers, contract work, and shift work.
  • Succession planning and active development of the talent pool.

Why Choose Us for BPM & CX Hiring?

We offer faster, better, and smarter recruitment results by integrating the best practices of recruitment and strong domain knowledge.

10+ Years in BPM & CX Hiring

We know what constitutes great CX talent- and where to find it at short notice.

We have a network of trained agents, team leads, QA specialists, and so on.

Ready pipelines, automation, and optimized processes significantly reduce the hiring process.

We take care of local labor laws, background checks, data privacy, and so much more.

Want Spanish, French, Hindi, or Arabic speaking agents? You are in our hands.

One contact would help maintain the same stream of communication or communication in general is faster.

Through our reports, you know the trends in sourcing, drop-offs, offer declines, and so on.

Industries We Serve

Several companies that put their clients at the center of their business strategies and operate in varied sectors rely on our RPO services.

IndustryKey Hiring Needs
BPMsBulk hiring, voice support, outbound sales
Call CentersMultilingual support, shift-based hiring
SaaS CX TeamsTier 1 & Tier 2 technical agents, email/chat support
Tech Support FirmsEngineers, L1-L3 support staff
E-commerce & D2C BrandsCustomer success agents, seasonal ramp-up hiring

We comprehend that each industry is bound to face different difficulties in recruitment, and our answers are tailored to suit each of those.

Ready to Transform Your Hiring Process?

Stop spending time and energy on a hiring process that no longer works.

Frequently Asked Questions

The process of Recruitment Process Outsourcing (RPO) refers to the transfer of all or some of the responsibilities of a recruiter, either all or a specific portion, to an external recruiter. To BPM and CX sectors, it will translate to having professional assistance in sourcing large-scale customer care, technical support, or a back-office workforce that is scaled and streamlined.

Yes. The niche where RPO is particularly well suited is that of hiring of bulk and repetitive positions in call centers, BPM, and tech support, where overall time-to-fill is often shorter by half or more.

Absolutely. We are a system of multilingualists who can work with both regional and international languages. We even facilitate cross-border and distance hiring in a global CX group.

Yes. We may either work with your current ATS or give you a new, redefined system as a unit of our RPO offering.

Yes. RPO is very scalable and flexible. You want 5 agents working on your startup or 500+ on your enterprise; we provide a quote tailored to your needs and budget.

We employ skills tests, face-to-face interviews, job-based screening, and culture-alignment tests. We have a CX-trained and pre-vetted talent pool as well.

We handle document collection, verification, induction scheduling, and onboarding coordination. We also work closely with your internal HR team to ensure smooth and SLA-driven joining processes.