When you are in the business of customer experience, your employees are your product. But:
A broken hiring pipeline impacts customer service, team morale, and your bottom line.
Recruitment Process Outsourcing (RPO) is when you outsource some or all of your hiring responsibilities to a specialized third party.
Unlike staffing agencies, RPO providers act as an extension of your HR team—owning the entire recruitment cycle from job profiling and sourcing to onboarding and analytics.
Our company does not take a one-size-fits-all approach. Our RPO solutions are based on the demands of businesses in the rapidly developing customer experience sector.
We offer faster, better, and smarter recruitment results by integrating the best practices of recruitment and strong domain knowledge.
Several companies that put their clients at the center of their business strategies and operate in varied sectors rely on our RPO services.
Industry | Key Hiring Needs |
---|---|
BPMs | Bulk hiring, voice support, outbound sales |
Call Centers | Multilingual support, shift-based hiring |
SaaS CX Teams | Tier 1 & Tier 2 technical agents, email/chat support |
Tech Support Firms | Engineers, L1-L3 support staff |
E-commerce & D2C Brands | Customer success agents, seasonal ramp-up hiring |
We comprehend that each industry is bound to face different difficulties in recruitment, and our answers are tailored to suit each of those.