Empowering Banking &
Financial Services: Radical
Minds’ BPM Solutions
for Operational Excellence
In the current regulatory financial market where regulations are on the rise, Radical Minds Technologies Pvt.Ltd., a reliable business process management company, provides scalable solutions that are rapid, smart, and more scalable to its customers to improve their experience of the service, remain compliant, and make a profit.
Our 14 years of experience support the leading financial institutions, and our solutions are designed for four main verticals of the industry:
- Retail Banking
- Commercial Banking
- Capital Markets Operations
- Financial Services
We facilitate back-office processes, step up customer interaction channels, and execute service-driven support, which increases operational efficiency, regulatory compliance, and customer satisfaction.
Retail Banking
Retail banks have to be experts in two fields; they not only need to keep the bar high but also adhere to the guidelines of the regulatory authorities. The customer-centric BPM service provided by Radical Minds is invaluable for banks in optimizing not only the front-end but also the back-office operations.
Our Solutions for Retail Banks:
- Customer Support Services : 24/7 multi-channel support via email, chat, call, and social media to solve problems about savings, loans, cards, etc
- KYC/AML Processing : It is a one-stop shop for all your compliance requirements for customer onboarding, identification, and anti-money laundering checks.
- Account Maintenance : By keeping the accuracy and speed of the operation, one can manage account alterations, closures, and profile updates efficiently.
Benefits: Boost in customer retention, faster turnaround times, and compliant process operations.
Commercial Banking
Radical Minds designs systems that enable banks to serve their customers efficiently and promptly, as well as handle a huge volume of complex high-value transactions in real-time accurately, without any trade-offs in precision.
Commercial Services Provided by Us:
- Loan Processing & Servicing : From application to approval and disbursement, we bring shorter cycles and also maintain diligence.
- Trade Finance Support : Document checking, transaction monitoring, and L/C management by trained specialists are the tools of the service they will provide.
- Treasury Operations : The service is also extended to reconciliations, settlements, and compliance reporting etc.
Benefits: Reduced operational risk, improved customer confidence, and seamless back-end processing.
Capital Markets Operations
Capital markets firms are responsible for many things, such as all the trading activity, many involved calculations, the rules to comply strictly, and other features that are found in a multitude of large-scale trading activities. Radical Minds brings tailored BPM solutions that cover the entire trade lifecycle, enabling the firms to remain nimble and productive.
Some of the services that we offer to Capital Markets are:
- Trade Capture & Confirmation : This requires the prompt and correct booking and the timely validation of trades.
- Clearing & Settlement Support : This is the process that follows up on payments. It is necessary to achieve efficiency through proper record management in finalizing the process of the delivery and payment of goods and services involved in the execution of the transaction..
- Regulatory Reporting : We help you comply with regulations through our well-structured reporting services, also on time.
Benefits: Enhanced transparency, regulatory compliance, and cost-effective operations..
Financial Services
Beyond traditional banking, financial institutions like NBFCs, fintechs, and investment advisory firms require flexible and customer-centric solutions. Radical Minds delivers BPM services that help you scale while maintaining service excellence.
Our Offerings for Financial Services Providers:
- Customer Onboarding & Verification : AI-assisted document processing & verification combined with a human touch achieve real-time and fully compliant customer onboarding.
- Billing & Collections : Quick delivery of payment reminders, follow-ups, and processing of collections leading to better cash flow.
- CRM Support : Proactive recommendation of relevant additional products/services to the customer through data analysis, managing customer loyalty program, and winning back campaigns.
Benefits: More operational agility, lower allowances for credit default, and deeper customer loyalty.
Why Choose Radical Minds for BFSI BPM?
With more than 14+ years of experience working with financial ecosystems, Radical Minds has become a leading BPM company in the market. Financial institutions that have the desire to innovate while maintaining compliance and cost-effectiveness can rely on us. What makes us different from the rest:
