Customer Experience (CX) is a holistic process that includes every interaction associated with your brand, starting with the first touchpoint and lasting throughout aftercare. While everyone typically approaches customer experiences to reduce friction, you need to think about your customers' experiences not only in terms of problem-solving but also in terms of their overall seamless and personalized experience along the journey.
At Radical Minds Technologies Pvt Ltd., we define CX as a system or strategy of technologies to enhance customer engagement, satisfaction, and loyalty across the customer journey. CX allows you to develop meaningful, trustful, and, most importantly, committed relationships.
Positive Customer Experience Management facilitates customer loyalty, repeat purchasing behavior, and higher customer lifetime value.
Open communication channels to make customer experience better without affecting business continuity.
Get rid of churn and directly resolve the issue at the first contact made by the customer.
Work on the customer lifetime value factor by using proactive methods.
At Radical Minds Technologies, we ensure that every step of the customer journey is expertly handled.
Our End-to-End Customer Experience services cover:
Easily completed, KYC-compliant onboarding that keeps customers emotionally attached to the company.
24/7 omnichannel support through voice, chat, email, SMS & social media in multiple languages that solves customer problems at the first instance of the contact.
Engagement that predicts behavior, sells, and prevents customer loss, even before it starts.
Experts together with bots immediately get down to the problem and resolve it within a short time, thus reducing downtime and maintaining brand trust.
Warranty, returns, and customer nurturing solutions that transform buyers into lifelong advocates.
Omnichannel surveys and sentiment analytics that seamlessly blend into the whole CX improvement journey.
A data-based approach consisting of incentives and personalized touchpoints, constantly shaping the lifetime value journey.
By implementing an End-to-End CX strategy, your business will experience the following benefits:
At Radical Minds Technologies, we take a comprehensive approach to improving customer experiences. Here's how we do it:
A comprehensive analysis of customers, competitors, and processes.
A comprehensive analysis of customers, competitors, and processes.
Over the last 14 years, we have pioneered Customer Experience (CX) and Business Process Management (BPM) that has resulted in good outcomes for the fortune 500 companies and the fast-growing brands globally. Through this, we made our clients capable of innovating and scaling with the utmost efficiency.
We operate in 170 countries and provide services in over 60 languages. We combine global delivery with local cultural insight. The coordinators of U.S.-led governance are responsible for the uniform quality, compliance, and control across each region.
We have comprehensive security and data protection systems in place in the form of ISO and SOC certifications and full compliance with GDPR, HIPAA, and many more. The secure frameworks we have put in place act as protective measures for your customer and business data.
We are very flexible in our pricing models and we can cater to your business's needs per your request. These advanced models are designed to reduce costs while maintaining excellent performance. There are three models from which one can choose, namely outcome-based, hybrid, and dedicated pod setups.
Our AI-driven Centers of Excellence use automation, analytics, and specialization to innovate, optimize processes, and discover new growth opportunities, at the same time driving your business on the growth path continuously.