Radical Minds is the one that brings innovative business process management to the healthcare sector, thus facilitating hospitalized patients with all necessary operations that result in higher quality of service, reduced administrative burdens, and enhanced patient experience. Our 24/7 Inbound Contact Center offers all-day support services for patients who need assistance in booking, medical advice, and emergency treatment, which in turn empowers them whenever they need help.
Our Healthcare Revenue Cycle Management (RCM) services are of a wider range, meaning to say we will do it all, from patient registration and insurance verification through to billing and collections, and that all the while strictly following compliance with the law. Also, we introduce and run tools for fraud detection and prevention so that both patient and financial data are safe. And the healthcare customer journey gets a real touch through our End-to-End Customer Experience (CX) solution, where every aspect from the first interaction to the last communication with the patient is seamless, responsive, and empathetic.
Unlimited support all the time for appointment scheduling, emergencies, and patient inquiries
Revenue cycle management that is all-encompassing, precise, and compliant—from registration through to payment collection
Secured systems that stop patient and financial data from being exposed to threats
Tailored, seamless support during the patient's entire journey
Properly processing data for medical records, claims documentation, and billings
Patients who want swift responses find multichannel access a convenient way to contact
Respond to scheduling and billing queries automatically, which are being asked repeatedly, thus eliminating wait times
At Radical Minds, our professionals deepen the relationship between healthcare providers and their patients by outsourcing the complexities that come from the backend. Our firm ensures that appointments are made and solutions are billed, as well as data is kept safe and communication is maintained without any hitches with the help of our BPM services.