Smart Healthcare Operations for Clinics & Hospitals by Radical Minds

Providing superior medical services not only involves the treatment of patients, but it also covers various crucial aspects of the operational part, such as appointment scheduling, billing, follow-ups, and patient engagement. The company, through the kind assistance of Radical Minds Technologies Pvt. Ltd., revolutionizes these vital medical functions by bringing in smart BPM solutions without which healthcare providers could not possibly carry out their missions of healing.

Smart BPM Solutions for Healthcare Providers

Radical Minds is the one that brings innovative business process management to the healthcare sector, thus facilitating hospitalized patients with all necessary operations that result in higher quality of service, reduced administrative burdens, and enhanced patient experience. Our 24/7 Inbound Contact Center offers all-day support services for patients who need assistance in booking, medical advice, and emergency treatment, which in turn empowers them whenever they need help.

Our Healthcare Revenue Cycle Management (RCM) services are of a wider range, meaning to say we will do it all, from patient registration and insurance verification through to billing and collections, and that all the while strictly following compliance with the law. Also, we introduce and run tools for fraud detection and prevention so that both patient and financial data are safe. And the healthcare customer journey gets a real touch through our End-to-End Customer Experience (CX) solution, where every aspect from the first interaction to the last communication with the patient is seamless, responsive, and empathetic.

Smart BPM Solutions for Healthcare Providers

Why Choose Radical Minds?

24/7 Inbound Contact Center
24/7 Inbound Contact Center

Unlimited support all the time for appointment scheduling, emergencies, and patient inquiries

Healthcare RCM
Healthcare RCM

Revenue cycle management that is all-encompassing, precise, and compliant—from registration through to payment collection

Fraud Detection & Prevention
Fraud Detection & Prevention

Secured systems that stop patient and financial data from being exposed to threats

End-to-End CX Support
End-to-End CX Support

Tailored, seamless support during the patient's entire journey

Back Office Services
Back Office Services

Properly processing data for medical records, claims documentation, and billings

Email & Chat Support
Email & Chat Support

Patients who want swift responses find multichannel access a convenient way to contact

AI-Powered Chatbots
AI-Powered Chatbots

Respond to scheduling and billing queries automatically, which are being asked repeatedly, thus eliminating wait times

Powering Better Care Behind the Scenes

Powering Better Care Behind the Scenes

At Radical Minds, our professionals deepen the relationship between healthcare providers and their patients by outsourcing the complexities that come from the backend. Our firm ensures that appointments are made and solutions are billed, as well as data is kept safe and communication is maintained without any hitches with the help of our BPM services.

Frequently Asked Questions

Yes. Our 24/7 contact center and AI chatbots enable patients to do real-time appointment scheduling and changes.

No doubt. We are in charge of not only patient intake but also any final payment collection procedures, making the whole process accurate and in compliance.

We secure patient and financial data with the help of the most advanced fraud detection methods and rigorous data protection protocols.

Just send us an email at sales@radicalmindsbpo.com, and we will come up with a tailored solution for your facility's specific operational needs.