Reimagine Your Business with Strategic Consulting Tailored for Impact with BPM Solutions

In a fast-changing world, 70% of digital transformation initiatives continue to meet with failure, primarily due to a systemic lack of proper strategic alignment and execution capability. At Radical Minds Technologies Pvt Ltd., our consulting practice is looking to plug this hole.

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Accelerate Business Outcomes with Radical Minds Consulting

The modern consultant must do more than offer advice and engineering transformations; these have to produce measurable returns on investments and give a competitive advantage. Radical Minds believes consulting is about delivering truly relevant results. Intelligent process design, to AI-enabled customer experience frameworks, we guide your enterprise end-to-end through transformation.

Whether raising customer satisfaction, optimizing operations or updating legacy systems, our AI-driven consulting strategies will co-design the agile scaling roadmap.

Core Focus Areas of Our Consulting Services

01Customer Experience (CX) Strategy Consultancy

Customer Experience (CX) Strategy Consultancy

We help you build frictionless and interconnected experiences across all channels. We develop CX models by applying customer journey mapping, sentiment analytics and experience benchmarking to transform inactive consumers into active supporters.

Customer Experience (CX) Strategy Consultancy
02Business Process Optimization & BPM Consulting
03Digital Transformation Consulting
04CX Technology Implementation Support
01Customer Experience (CX) Strategy Consultancy

We help you build frictionless and interconnected experiences across all channels. We develop CX models by applying customer journey mapping, sentiment analytics and experience benchmarking to transform inactive consumers into active supporters.

Customer Experience (CX) Strategy Consultancy
02Business Process Optimization & BPM Consulting
03Digital Transformation Consulting
04CX Technology Implementation Support

Proven Impact: Business Benefits of Our Consulting Services

Fastest Time to Value
Strategic transformation initiatives achieve results in weeks, not years.
Revenue Growth
Cost Efficiency
Operational Agility
Future-Proof Scalability
Fastest Time to Value

Our Consulting Approach

Discovery & Research
Discovery & Research
  • Comprehensive audit of the current state, stakeholder mapping, and data analysis.
  • Market benchmarking and gap analysis.
Strategy Formulation
Strategy Formulation
  • Define vision, KPIs, and transformation roadmap.
  • Develop quick wins and long-term milestones.
Enablement & Implementation
Enablement & Implementation
  • Integrate people, processes, and tech.
  • Establish governance and change management.
Continuous Optimization
Continuous Optimization
  • Real-time analytics and quarterly business reviews.
  • Innovation sprints for lasting differentiation.

Our approach is both collaborative and iterative, thereby, ensuring that you are not just accepting change but are leading it.

Why Radical Minds Consulting?

14+ Years of Expertise

Transformations for Fortune 500 firms and hyper-growth startups across telecom, retail, BFSI, healthcare, and logistics verticals have been handled successfully by us.

14+ Years of CX & BPM Excellence
Scalable Solutions for Every Business

Industry Verticals Expertise

Our consultants solve the most complex problems with precision and insight using niche domain knowledge and cross-industry learnings.

Agile, Outcome-oriented Approach Methodology

We use proven consulting methodology with rapid prototyping, executing, and continuous improvement for problem definitions. 169+ countries and over 60 languages have localised execution: born global but born local, a global standard with local insight for relevance and resounding impact.

14+ Years of CX & BPM Excellence
Scalable Solutions for Every Business

Innovation Labs & COE Centres

We make award-winning innovations through employing AI-led Centres of Excellence to transform customer behaviour modelling, automation design, and next-gen CX frameworks.

Why Radical Minds Consulting?

Use CaseImpact Delivered
CX Overhaul for a US Retail Giant32% increase in CSAT, 4x higher NPS, and $2.5M saved in support costs
Digital Process Transformation for a Healthcare Group40% faster onboarding, 99.5% process accuracy, HIPAA-compliant digitization
BPM Redesign for Global Logistics Firm22% operational cost reduction and improved SLA adherence
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Security, Compliance & Flexibility

Data rules the roost, and so every one of our delivery centres is functional under.

  • ISO 27001, SOC 2 compliant, GDPR compliant & HIPAA compliant
  • Secure Cloud Architecture & Encrypted Workflows
  • Flexible Engagement Models Project, Outcome or Dedicated Consultant Pods
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Ready to Rethink the Way You Operate?

Our consulting services are not about advice but about real, scalable BPM solutions. Transform the performance of your business. Whether you are starting an initiative in customer experience or revitalising internal operations, Radical Minds is your strategic execution partner.

Let Strategy Meet Execution—Start Your Consulting Journey with Radical Minds Today

Frequently Asked Questions

We support clients across telecom, BFSI (Banking, Financial Services, and Insurance), healthcare, eCommerce, retail, logistics, and government with specific strategies that consider the nuances of the sectors.

Consulting durations are influenced by project scope, but usually range from as brief as six weeks for strategy formulation to 6–12 months for larger transformation programs.

Yes, end-to-end support is established by creating an integrated strategy, changing perspectives, and tracking the ROI on ground-level implementation along with change management.

All client data is managed in accordance with stringent compliance frameworks (ISO, SOC, GDPR), while NDAs are mandatory for all engagements.

It is a combination of business consulting with deep tech implementation capabilities, agile delivery, and measurable KPIs for the total one-stop transformation solution.

Transform Faster. Operate Smarter. Grow Stronger. Start your consulting transformation with Radical Minds Technologies Pvt Ltd.