Streamline Retail & E-commerce with AI-Powered BPM

75% of e-commerce companies experience faster order processing and higher customer satisfaction with AI automation. Radical Minds delivers AI-driven BPM solutions to optimize retail and e-commerce operations, enhance customer experiences, and drive growth.

Empowering

Empowering Retail & Ecommerce: Tailored BPM Solutions for Seamless Growth

Speed, accuracy, and customer satisfaction are not a negotiation in this hyper-competitive Retail & e-commerce environment. The buyer is a person who has to be optimized in all his steps, starting with the sourcing of products and ending with delivery to the door. At Radical Minds Technologies Pvt. Ltd., we offer artificial intelligence-driven BPM services and management solutions that assist retailers and e-commerce locations in scaling more efficiently, bringing a better customer experience, and redesigning complex backend processes.

We specialize in transforming four critical verticals:

  • Supply Chain Management (SCM)
  • Order Management
  • Warehousing & Inventory
  • Omnichannel Customer Support

Being a leading BPM company operating in the industry for more than 14 years, we know about the operational pain points and scalability challenges of the retail and e-commerce businesses. Our solutions contribute to order, efficiency, and growth in your enterprise.

Supply

Supply Chain Management (SCM)

The contemporary retail is based on agile and reliable supply chains. Radical Minds streamlines all your supply chains to include superior tracking, data syncing, and communication to maximize your operations among your vendors, logistics providers, and the warehouse personnel.

SCM Business Process Management Solutions contains:

  • Vendor Coordination: Easy coordination and follow-up with the suppliers to cut down on delays.
  • Logistics Monitoring: In shipping and delivery, this refers to real-time monitoring and solving of problems
  • Composability and Documentation: custom support, invoicing, and inventorying regulations.

Contracting your supply chain functions to radical minds will guarantee prompt deliveries and the satisfaction of more customers.

Order

Order Management

The customers want a smooth ride, a cart to check out. We allow e-commerce and retail companies to automate their order processing and fulfilment, and returns, all with total transparency and precision.

BPM Solutions Order Management Solutions:

  • Order Processing: Tracking, verifying, and fulfillment of all types of orders is in real-time
  • Returns & Exchanges: Processing of return requests and coordination with the customer on an end-to-end basis.
  • Payment Support: Assistance with unsuccessful payments, confirmations, and invoices.

Radical Minds also assists you in being very efficient in its operation and ensures that the customers have high trust levels with the aid of stable order controls.

Warehousing

Warehousing /Inventory

Proper handling of the inventory and warehouse is vital for both demand satisfaction and cost reduction. Our backend services extended BPM include backend services for tracking the stocks, aligning the order, and analyzing warehouses.

Warehousing Services with us:

  • Inventory Reconciliation: Visibility in stock inventory and real-time updates.
  • Back Office Operations: SKU classification, documentation of compliance, and data entry.
  • Demand Forecasting: Studies and research of the market to assist you in predicting seasonal spikes and patterns.

Through Radical Minds, retailers can keep their stock at optimum levels and eliminate chances of overstocking or product running out of stock.

Omnichannel

Omnichannel Customer Support

Customers today demand immediate solutions, tailor-made to them-and over all channels. Our multi-channel contact center solutions comprise voice, email, chat, and social support as applied to the retail buyer experience.

Enhancements To Customer Experience:

  • Each one of these inbound supports 24/7: Manages questions, problems with orders, and post-sale support efficiently.
  • Chatbots: Can answer frequently asked questions (FAQs) instantly, which limits the amount of waiting.
  • Email & Chat Support: immediate, individual customer service to increase trust and retention.

We enable your customers to feel they are listened to, understood, and satisfied- anytime and everywhere.

Why Select Radical Minds to provide Retail & Ecommerce BPM?

Our company brings global connectivity, the latest technology and a fantastic knowledge in the ecommerce world together. Our BPM company is reputable among the best retail brands both regionally and in different sectors.

AI Powered solutions
70 percent of questions are answered via our smart automation, which makes it cost and turnaround-efficient.
Omnichannel Coverage
Scaleable Operations
Global Reach
Verified Experience
AI Powered solutions

Let Radical Minds optimize your retail and e-commerce operations

Deliver exceptional customer service, reduce cost, and drive growth—without compromise.