Travelers today wish to receive only the best when dealing with OTAs. They expect to engage in fast, fluent communication, open booking processes, and stable after-booking services. A slight delay or confusion may easily be turned into a lost booking or spoiled brand image. That is why the availability of 24/7 multichannel support, effective booking management, and valid market insights is relevant here.
These highly important functions could be outsourced to professional service providers and externalize to relieve the internal burden and focus on core plans such as marketing, product development, and expansion of partnerships to become OTAs. Radical Minds is one of those professionals in the field, a name that has become synonymous, in the BPM sector, with creativity, trust, and scalability on a global level.
The Radical Minds has worked in the travel and leisure industry for more than 14 years and developed the product offering that fits the specific needs of OTAs. This is how they support travel agencies to increase their customer experience and overall performance:
Customer loyalty can be achieved in a highly competitive OTA environment where price cannot be the only driver in providing exceptional services to the customers. OTAs will have the upper hand by acquiring Radical Minds, a business partnership, in which the technology will be combined with experience and global insights to achieve the desired results: to provide a smooth, responsive, and dependable traveler experience that can be expected in this day and age.
With AI-driven efficiency, multilingual 24/7 support, the online travel business is changing significantly with the way Radical Minds provides it to their customers all over the globe.