We ensure that none of the relationships are damaged for the purpose of debt recovery. Our collections BPM solutions provide respectful, customised, and compliant communication with debtors on their preferred channels. We automate the debt cycle from early reminders all the way to settlement using predictive analytics and multilingual human support.
At Radical Minds, collections should be a process of rebuilding trust, not just collecting dues.
During a period of uncertainty and defaults, companies have to rethink how they collect revenues. So, the recovery must be digitally forward and empathic to save revenue and customer LTV.
Here is the intelligent collection at the edge of competition:
Scalable and Faster Takes high-volume cases through AI-assisted automation.
Radical Minds provides business process management (BPM) solutions for the entire collections cycle. We provide scalable, compliant, customer-centric recovery solutions to clients in BFSI, telecom, utilities, eCommerce, and healthcare.
First-party contacts are made to remind customers about outstanding dues in a gentle manner, with complete data backing for timing, channels of preference, and personalized scripts for a positive customer experience.
First-party contacts are made to remind customers about outstanding dues in a gentle manner, with complete data backing for timing, channels of preference, and personalized scripts for a positive customer experience.
Your customers are everywhere—we make sure your collections strategy is too. Radical Minds provides omnichannel contact BPM solutions for all modern formats.
Our verified collections model is a four-step flexible plan that maximizes portfolios effectively and efficiently:
Radical Minds has great experience in running high-volume compliance collections programs for leading enterprises across the subcontinents of India to the United States and Europe for more than a decade.
We are present in 170+ countries and 60+ languages and combine global delivery capabilities with cultural fluency for each customer base.
We are security-first and supported by ISO, SOC2, GDPR, and HIPAA certifications—this protects your brand across regions.
These Centres of Excellence are constantly innovating with machine-learning models with the aim to optimise contact strategies, reduce drop-offs and maximise recoveries.
We have multiple engagement models: outcome-based pricing, hybrid pods, and dedicated resources, customised to fit your business priorities and recovery goals.
Industry | Results Delivered |
---|---|
Banking & NBFC | 42% reduction in DSO and 3x ROI within 6 months |
Telecom | 60% lift in right-party contacts and 35% increase in recovery |
Healthcare | HIPAA-compliant collections with 40% improved patient payments |
eCommerce | 25% increase in debt recovery and zero reputational damage |