Reclaim Revenue While Preserving Customer Relationships

More than 30% of receivables cross their due period, yet the collection process of only a fraction proves to be efficient. Radical Minds Technologies Pvt Ltd. is a well-known BPM company that assists organisations to transform collection challenges into a source of growth by using data-driven, omnichannel, and customer-focused strategies.

fuel-bussiness-image

Fuel Business Recovery with Smart BPM Solutions for Collections

We ensure that none of the relationships are damaged for the purpose of debt recovery. Our collections BPM solutions provide respectful, customised, and compliant communication with debtors on their preferred channels. We automate the debt cycle from early reminders all the way to settlement using predictive analytics and multilingual human support. 

At Radical Minds, collections should be a process of rebuilding trust, not just collecting dues.

coin-image

Why Collections Matter More Than Ever

During a period of uncertainty and defaults, companies have to rethink how they collect revenues. So, the recovery must be digitally forward and empathic to save revenue and customer LTV. 

Here is the intelligent collection at the edge of competition:  

  • Stable Cash Flow : The shorter the collection timeline, the better the liquidity. 
  • Customer Centric : Brand relationships are preserved and not damaged in the course of the collection.
  • Regulatory Alignment : Every call is within compliance standards.

Scalable and Faster Takes high-volume cases through AI-assisted automation.

Our End-to-End Collections BPM Services

Radical Minds provides business process management (BPM) solutions for the entire collections cycle. We provide scalable, compliant, customer-centric recovery solutions to clients in BFSI, telecom, utilities, eCommerce, and healthcare.

01Early-Stage Collections

Early-Stage Collections

First-party contacts are made to remind customers about outstanding dues in a gentle manner, with complete data backing for timing, channels of preference, and personalized scripts for a positive customer experience.

Early-Stage Collections
02Mid-Stage Collections
03Final Stage / Pre-Legal Collections
04Debt Recovery Analytics & Insights
01Early-Stage Collections

First-party contacts are made to remind customers about outstanding dues in a gentle manner, with complete data backing for timing, channels of preference, and personalized scripts for a positive customer experience.

Early-Stage Collections
02Mid-Stage Collections
03Final Stage / Pre-Legal Collections
04Debt Recovery Analytics & Insights

Business Benefits of Our Collections BPM Solutions

Elevated Recovery Rates
Our AI-enriched outreach and rigorous segmentation processes yield recovery rates that consistently exceed industry marks.
Improved Customer Retention
Lower Operational Costs
Compliance as a Core Value
Better Cash Flow
Elevated Recovery Rates
coin-image

Omnichannel Collections Engine

Your customers are everywhere—we make sure your collections strategy is too. Radical Minds provides omnichannel contact BPM solutions for all modern formats.

  • Voice : As per the language of agents through polite calls, the negotiation is done via agent assistance. 
  • Email : Reminders are professionally worded within a secure payment link.
  • SMS & WhatsApp : Non-intrusive nudges that encourage action.
  • Chatbots & Live Chat : Real-time query handling and resolution Self-service portals: 24/7 secure payment portals with EMI option.

Our Collections Framework

Our verified collections model is a four-step flexible plan that maximizes portfolios effectively and efficiently:

Data-Driven Segmentation

We segment by account types, risk levels, and contact preferences to design customized workflows.

According to segment and past response behavior, personalized messaging, language, and tone are used in implementing this strategy.

AI dialers, bots, and CRM integrations enable quick, trackable, and high-quality responses.

With the help of the result of daily performance analytics, call quality assessments, and process enhancement initiatives, ongoing improvements could be made a possibility.

Why Radical Minds as Your Collections BPM Partner?

14+ Years of BPM Leadership

Radical Minds has great experience in running high-volume compliance collections programs for leading enterprises across the subcontinents of India to the United States and Europe for more than a decade.

14+ Years of CX & BPM Excellence
Scalable Solutions for Every Business

Global Reach with Local Relevance

We are present in 170+ countries and 60+ languages and combine global delivery capabilities with cultural fluency for each customer base.

End-to-End Compliance Framework

We are security-first and supported by ISO, SOC2, GDPR, and HIPAA certifications—this protects your brand across regions.

14+ Years of CX & BPM Excellence
Scalable Solutions for Every Business

AI-Driven Centres of Excellence

These Centres of Excellence are constantly innovating with machine-learning models with the aim to optimise contact strategies, reduce drop-offs and maximise recoveries.

Flexible Engagement Models

We have multiple engagement models: outcome-based pricing, hybrid pods, and dedicated resources, customised to fit your business priorities and recovery goals.

14+ Years of CX & BPM Excellence

Proven Results with Radical Minds Collections BPM Solutions

IndustryResults Delivered
Banking & NBFC42% reduction in DSO and 3x ROI within 6 months
Telecom60% lift in right-party contacts and 35% increase in recovery
HealthcareHIPAA-compliant collections with 40% improved patient payments
eCommerce25% increase in debt recovery and zero reputational damage

Frequently Asked Questions

Technology, human empathy, and regulation together build recovery programs to optimise returns and safeguard brand relations.

Both. Our white-labeled (first-party) collections feel like an extension of your brand, and our third-party services handle more escalated accounts.

Yes, we abide strictly by the FDCPA, TCPA, and CFPB regulations, including in-house region-specific trainings and audits to certify complete compliance.

AI dialers, CRM systems like Salesforce and Zendesk, chatbots, voice analytics, and payment portals populate our stack and have been integrated for speed and scale.

For sure, BFSI, telecom, retail, and healthcare have different outreach cadences, tones, and workflows that are designed to align with the brand image of your company and your customers.