OptiML UCS with AI Enhancements Redefining
Customer Communication

In the dynamic world of customer communication, one thing remains constant: the need for excellence. At Radical Minds, we are committed to pushing the boundaries of what's possible, and our latest innovation, OptiML UCS with AI enhancements, marks a transformative leap into the future of customer service.

A Unified Solution for Customer Communication

OptiML UCS is more than just a customer communication management system. It's a comprehensive, homegrown solution designed to meet all your customer communication requirements under one umbrella. Whether it's managing inbound and outbound calls, providing automated responses, recording interactions, or empowering your agents with real-time knowledge, OptiML UCS is a versatile, tightly integrated product that does it all.

Welcome to the Future: AI Enhancements

What sets OptiML UCS apart is its integration of cutting-edge Artificial Intelligence (AI) technologies. We've harnessed the power of AI to redefine customer communication:

Automated Call Distribution (ACD)

The introduction of AI-driven ACD ensures that each call is routed to the right agent in real time, based on intelligent data analysis and customer needs.

Interactive Voice Response (IVR)

AI-driven IVR systems engage with customers more naturally, understanding context and intent, and providing responses that feel personal and empathetic.

Automated Speech Recognition

With AI improvements, speech recognition is more accurate and adaptable, enabling the system to process and respond to spoken language with remarkable precision.

Predictive, Preview, and
Progressive Dialer

AI-driven dialers are smarter, ensuring that outbound calls are made at the perfect moment for higher connection rates and more successful interactions.

Voice & Screen Recorder

AI enhancements allow for advanced sentiment analysis during call recording, providing valuable insights into customer experiences.

CRM (Customer Relationship Management)

AI augments CRM capabilities by offering predictive analytics, personalized customer insights, and automating routine tasks.

QMS (Quality Management System)

AI-driven QMS provides real-time performance analytics, empowering supervisors to offer immediate guidance to agents.

Knowledge Base (KB)

With AI-driven KB, agents access real-time, context-aware information to provide customers with accurate and relevant responses.

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